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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Evelyn Tucker

November 22, 2024

5  out of  5
rating by Evelyn Tucker
"Karen Lewis did a fantastic job, saving me a ton of money on my auto, home and flood policies. Karen was so professional and understanding. I highly recommend Karen for all your insurance needs. Call Karen."
We responded:
"Hi Evelyn, Thank you for your business and the 5 star review. Karen is a Gem, we are glad to have her on our team. "
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Dave Tsang

November 21, 2024

5  out of  5
rating by Dave Tsang
"I appreciate Karen Lewis’s experience and expertise in getting us homeowners and auto insurance. She knows the market and industry in-depth. She pays attention to the details and follows up quickly. It’s been wonderful working with Karen and I highly recommend her."
We responded:
"Thank you for your business Dave"
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Kathy S

November 21, 2024

5  out of  5
rating by Kathy S
"I just relocated to The Villages from Illinois and Karen Lewis in Kelly’s office made it so easy to transfer my policies! She is extremely knowledgeable, kind, honest and detailed. I appreciated her honesty about what coverage I needed for my personal situation. I felt she had my best interest in mind during our meeting. She took the time to explain all of my questions and get my policies right. No hard sales pitch! My parents also relocated to the area and Wylene assisted them in transferring their State Farm policies. She was kind enough to come in on a Saturday to meet with us since our schedule was tight. She was patient and thorough when setting up my parent’s policy, answering each of our questions. Again, no hard sales pitch - just wanting the best outcome for us. I’m very pleased we found Kelly’s office!"
We responded:
"Kathy, thank you for your business. What an honor to have two generations of family with our office. We are thankful to be a part of this community."
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Terri Gemperline

November 15, 2024

5  out of  5
rating by Terri Gemperline
"Drew was amazing. He was able to find affordable coverage for both my home and auto , quickly and efficiently. He is very personable and is very easy to work with."
We responded:
"Thank you for your business Terri"
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John Stemen

November 6, 2024

5  out of  5
rating by John Stemen
"Great service from Lora! Very professional and willing to help."
We responded:
"Thank you for your business John."
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Betterversion

October 28, 2024

5  out of  5
rating by Betterversion
"Karen Lewis is a consummate professional, who was extremely helpful and knowledgeable, as well as a pleasure to work with. State Farm offered me the best rate, and Karen provided me with outstanding service. Thank you! - David"
We responded:
"Thank you for your business "
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Michael Lessard

October 1, 2024

5  out of  5
rating by Michael Lessard
"Karen Lewis Is helping us with all our insurance needs as we start our new life here in the Villages. We just relocated this month and Karen is doing a great job with all the insurance needs which helps to reduce some of the stress in this relocation process. I highly recommend Karen for all your insurance needs….Thank you Karen, Mike and Robin"
We responded:
"Welcome to Florida. We appreciate your business."
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dawn kelly

September 25, 2024

1  out of  5
rating by dawn kelly
"Sadly, we received horrible customer service from Lora. She did not return phone calls or emails. When my mom called she was put on hold, and they would come back and state she was with a customer because she just did not want to take our calls. She states she did not receive the voicemails we left, did not receive the emails we left, did not receive the paperwork we mailed to her with our return address (which never came back to us). She told my parents to mail all this documentation, but then states it needs to be an in-person signature? Also, states she was "out of the office" etc. But here we are two days after her return to office and still no return message from her. We finally had to get in the car and drive to the agency (twice) to try to get a hold of her. When she came over to us, she plopped a paper in front of us to sign. Did not apologize and did not introduce herself when doing this. My mother had to ask if she was Lora. My parents (in their 80's) did not realize the signature needed to be in person) so three weeks has gone by with no refund of over a $600 premium. She said, "I told you the signature needed to be a wet signature". The lack of communication from her is what is so upsetting. She figured she told them once about the signature and was not going to revisit the issue again. Let my parents try to figure it out on their own. She was so rude in front of another customer who was at her desk. This does not reflect well on her or the agency. As we walked out she said. "have a good daaaaaaaaay" so sarcastically, I actually turned right around and went back in because I was so upset. I asked to speak to the owner at this point. I have never had such terrible customer service. This individual should not be working with the public nor with the older generation who may need some extra assistance with paperwork. Aaron was a great help both times I was in the office. He should get a raise just for having to sit next to her and apologize for her! In addition, in this day and age, requiring an in-person signature is not efficient. Docu-sign should be implemented. Maybe Fema requires the wet signature? Again, if she had communicated with us, maybe we would be able to answer this question. I have worked in Insurance for both MetLife Auto & Home and Farmers for over 30 years, so I find this situation very troubling."
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Dorothy Sanders

September 23, 2024

5  out of  5
rating by Dorothy Sanders
"Thank you Karen Lewis for always advising my family & me on what’s needed for insurance. We appreciate all you have advice us for car, golf cart & home insurance."
We responded:
"Thank you Dorothy"
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Teresa Taylor

August 26, 2024

5  out of  5
rating by Teresa Taylor
"Karen provided great customer care and took care of all my policy needs."
We responded:
"Thank you for your business Teresa"
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Katalin Bako

August 20, 2024

5  out of  5
rating by Katalin Bako
"Excellent service by Karen. You so much. Even"
We responded:
"Thank you Katalin, we are here to serve and support our customers and community. "
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Bill Sugar

August 20, 2024

5  out of  5
rating by Bill Sugar
"Karen Lewis was very professional and informative. She helped me understand options based on my current situation."
We responded:
"Thank you Bill. We are here to help."
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Mark Yoder

August 15, 2024

5  out of  5
rating by Mark Yoder
"Wylene did a great job for me. She makes it so very easy to make changes to my auto insurance. She gives good advice on important things for me as a retired person."
We responded:
"Thank you Mark for your business. We are here to help. "
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Tom Harris

August 9, 2024

5  out of  5
rating by Tom Harris
"Kelly Matz has been serving me via State Farm for the past two year and is highly professional and personal. I appreciate her help and service!"
We responded:
"Tom, thank you for your business. We appreciate you. "
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Christine Sylvester

August 9, 2024

5  out of  5
rating by Christine Sylvester
"Great service when I moved to Florida. Karen Lewis really helped me out"
We responded:
"Hi Christine, we appreciate your business. Karen is a gem and we are happy to have her on our team. "
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Lisa Carter

August 6, 2024

5  out of  5
rating by Lisa Carter
"Aaron did a great job of helping me get a new policy for my new truck. He was nice, professional and explained everything in great detail. Thank you State Farm!"
We responded:
"Thank you for your support Lisa"
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William McPeak

August 3, 2024

5  out of  5
rating by William McPeak
"I came from Philadelphia and after meeting Karen Lewis not only did she save me by hooking me up w my Philadelphia policies by introducing me to a local agent up there, she provided me w quality service and pricing here in FL. Its a pleasure doing business with this office."
We responded:
"Thank you William. We appreciate you. "
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Beverly Adelman

August 3, 2024

5  out of  5
rating by Beverly Adelman
"Karen Lewis and staff were extremely knowledgeable and helpful. Karen went above and beyond to help me."
We responded:
"Hi Beverly, thank you for your business. We are happy to have Karen on our team. "
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Gary Mailhot

August 2, 2024

5  out of  5
rating by Gary Mailhot
"Want to thank Karen Lewis for helping me get my insurance coverages transferred to this location when I moved here. She was friendly and welcoming. She also helped setup my home and flood insurance for my new home here at the villages. I've heard alot of horror stories with people losing or not being able to find home coverage in this area. They need to contact Kelly Matz's office. Wonderful place with wonderful people working there. Glad I found them. Thank you Karen for all you've done."
We responded:
"Thank you Gary. We appreciate your business."
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Eric

August 2, 2024

5  out of  5
rating by Eric
"Kelly Matz 2024."
We responded:
"Thank you Eric"
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Fran Fkiaras

August 2, 2024

5  out of  5
rating by Fran Fkiaras
"We’ve been with State Farm for a long time, and since we’ve moved to The Villages we’ve been dealing with Karen Lewis from Kelly Matz’s office. Karen always makes sure our questions are answered and that our concerns are addressed. Her common sense approach even helped us save money on our Homeowners premium. Thank you Karen!"
We responded:
"Thank you Fran. We appreciate you."
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Houston Koerner

June 11, 2024

5  out of  5
rating by Houston Koerner
"Lora Thomas is by far the best State Farm agent I have dealt with. She is knowledgeable, persistent and very compassionate. The best customer service any client or employer could hope for. THANK YOU Lora! Kelly Matz is lucky to have you representing them."
We responded:
"Thank you for your business. We appreciate you."
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tammy dabel

May 17, 2024

5  out of  5
rating by tammy dabel
"When I call they answer & fix the things I need! Very nice workers when you go in!"
We responded:
"Thank you Tammy- we appreciate you "
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Mark McAlister

May 13, 2024

1  out of  5
rating by Mark McAlister
"It's nothing with this Kelly Matz office it's more of the 1800 number for the bad service. So I was a t-bone accident on march 22, 2024 where it messed up my back surgery and I had to turn the rental vehicle back in about a month now. We'll I asked to see if I could get a loaner or what I can do because I can't walk almost a hour and half and can't buy a bike because because it would be to much pain and would have to call off work which I can't afford to do. So who ever I talked to on Thursday May 9th 2024 about 2-3pm when I told them I need a rental vehicle tell all the paperwork that's been going back to back from my bank and insurance and he told me that THAT THEY DO NOT CARE ABOUT MY DRIVING SITUATION. which is pretty insulting and degrading on an insurance company. And called on Friday to talk with a supervisor and I guess she was on a 4 hour lunch break because never got that return phone call either."
We responded:
"I'm truly sorry to hear about your experience and the difficulties you've encountered following your accident, Mark. This is certainly not the level of service we strive to provide, and I understand how frustrating this situation must be for you, especially during such a challenging time. We want to make this right. Please call our office directly at (352) 661-3456 so we can address your concerns more effectively. -Kelly "
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Heidi Dulebohn

February 14, 2024

5  out of  5
rating by Heidi Dulebohn
"When I moved to Florida about a year ago, I was extremely fortunate to find an incredibly knowledgeable, professional, friendly, and empathetic State Farm Agent, named Lora Thomas, with Kelly Matz State Farm. Lora has been a dream to work with, she knows insurance and is compassionately helpful--a winning combination when you are taking about insurance! Recently, I moved to another part of the state, and I would not have dreamt of leaving Lora. She will "follow" me to my new home in South Florida, and I have peace-of-mind that Lora will make sure that I am properly and fully insured. If you want the best, call Lora Thomas at Kelly Matz State Farm in Wildwood, Fl. Sincerely, Heidi Dulebohn, Happy Client"
We responded:
"We appreciate you Heidi- thank you for your business. "