State Farm® Insurance Agent Kelly Matz

"They don't need Jake from State Farm when they have Wylene Parkman. When another carrier cancelled us we sat down with Wylene and transferred our coverage to State Farm. She took the time to make sure we had the coverage we needed. Since then we have removed and added vehicles, all done via email. She calls to follow up and insure the changes are received and accurate. A very welcome change from our previous carrier."

"Lora Thomas put up with lots of questions and was friendly and knowledgeable. It was a pleasure dealing with her. Thanks, Lora."

"Drew Minx was very thorough and informative helping my wife and I set up our insurance needs for our move to the Villages I felt very comfortable working with him"

"**Rave Review for Lora Thomas:** "I can't say enough good things about Lora Thomas at Kelly Matz's State Farm office! She has been an absolute rock star, helping us with policy changes and renewals. What typically feels like a hassle when dealing with insurance turned into an incredibly pleasant experience, thanks to her professionalism, patience, and friendly demeanor. Lora goes above and beyond to make sure every detail is handled smoothly and efficiently. Her knowledge and dedication to excellent customer service truly set her apart. If you're looking for someone who makes insurance simple and stress-free, Lora is your go-to person. Thank you for everything, Lora!""

"Drew did a fantastic job getting me all set up for my home, auto, umbrella and golf car insurance. Much better experience than doing it online."

"worked with Drew. What a pro!. He knows his stuff and is a pleasure to work with. Highly recommend."

"Met with Drew Minx today. What a wonderful experience that was! Drew was extremely knowledgeable and personable! Switched ALL insurances to him with State Farm which shows our confidence both with him and State Farm! We were very impressed with Drew!"

"Karen Lewis did a fantastic job, saving me a ton of money on my auto, home and flood policies. Karen was so professional and understanding. I highly recommend Karen for all your insurance needs. Call Karen."

"I appreciate Karen Lewis’s experience and expertise in getting us homeowners and auto insurance. She knows the market and industry in-depth. She pays attention to the details and follows up quickly. It’s been wonderful working with Karen and I highly recommend her."

"I just relocated to The Villages from Illinois and Karen Lewis in Kelly’s office made it so easy to transfer my policies! She is extremely knowledgeable, kind, honest and detailed. I appreciated her honesty about what coverage I needed for my personal situation. I felt she had my best interest in mind during our meeting. She took the time to explain all of my questions and get my policies right. No hard sales pitch! My parents also relocated to the area and Wylene assisted them in transferring their State Farm policies. She was kind enough to come in on a Saturday to meet with us since our schedule was tight. She was patient and thorough when setting up my parent’s policy, answering each of our questions. Again, no hard sales pitch - just wanting the best outcome for us. I’m very pleased we found Kelly’s office!"

"Drew was amazing. He was able to find affordable coverage for both my home and auto , quickly and efficiently. He is very personable and is very easy to work with."

"Great service from Lora! Very professional and willing to help."

"Karen Lewis is a consummate professional, who was extremely helpful and knowledgeable, as well as a pleasure to work with. State Farm offered me the best rate, and Karen provided me with outstanding service. Thank you! - David"

"Karen Lewis Is helping us with all our insurance needs as we start our new life here in the Villages. We just relocated this month and Karen is doing a great job with all the insurance needs which helps to reduce some of the stress in this relocation process. I highly recommend Karen for all your insurance needs….Thank you Karen, Mike and Robin"

"Sadly, we received horrible customer service from Lora. She did not return phone calls or emails. When my mom called she was put on hold, and they would come back and state she was with a customer because she just did not want to take our calls. She states she did not receive the voicemails we left, did not receive the emails we left, did not receive the paperwork we mailed to her with our return address (which never came back to us). She told my parents to mail all this documentation, but then states it needs to be an in-person signature? Also, states she was "out of the office" etc. But here we are two days after her return to office and still no return message from her. We finally had to get in the car and drive to the agency (twice) to try to get a hold of her. When she came over to us, she plopped a paper in front of us to sign. Did not apologize and did not introduce herself when doing this. My mother had to ask if she was Lora. My parents (in their 80's) did not realize the signature needed to be in person) so three weeks has gone by with no refund of over a $600 premium. She said, "I told you the signature needed to be a wet signature". The lack of communication from her is what is so upsetting. She figured she told them once about the signature and was not going to revisit the issue again. Let my parents try to figure it out on their own. She was so rude in front of another customer who was at her desk. This does not reflect well on her or the agency. As we walked out she said. "have a good daaaaaaaaay" so sarcastically, I actually turned right around and went back in because I was so upset. I asked to speak to the owner at this point. I have never had such terrible customer service. This individual should not be working with the public nor with the older generation who may need some extra assistance with paperwork. Aaron was a great help both times I was in the office. He should get a raise just for having to sit next to her and apologize for her! In addition, in this day and age, requiring an in-person signature is not efficient. Docu-sign should be implemented. Maybe Fema requires the wet signature? Again, if she had communicated with us, maybe we would be able to answer this question. I have worked in Insurance for both MetLife Auto & Home and Farmers for over 30 years, so I find this situation very troubling."

"Thank you Karen Lewis for always advising my family & me on what’s needed for insurance. We appreciate all you have advice us for car, golf cart & home insurance."

"Karen provided great customer care and took care of all my policy needs."

"Excellent service by Karen. You so much. Even"

"Karen Lewis was very professional and informative. She helped me understand options based on my current situation."

"Wylene did a great job for me. She makes it so very easy to make changes to my auto insurance. She gives good advice on important things for me as a retired person."

"Kelly Matz has been serving me via State Farm for the past two year and is highly professional and personal. I appreciate her help and service!"

"Great service when I moved to Florida. Karen Lewis really helped me out"

"Aaron did a great job of helping me get a new policy for my new truck. He was nice, professional and explained everything in great detail. Thank you State Farm!"

"I came from Philadelphia and after meeting Karen Lewis not only did she save me by hooking me up w my Philadelphia policies by introducing me to a local agent up there, she provided me w quality service and pricing here in FL. Its a pleasure doing business with this office."

"Karen Lewis and staff were extremely knowledgeable and helpful. Karen went above and beyond to help me."