State Farm® Insurance Agent Kelly Matz

"Drew was amazing. He was able to find affordable coverage for both my home and auto , quickly and efficiently. He is very personable and is very easy to work with."

"Great service from Lora! Very professional and willing to help."

"Karen Lewis is a consummate professional, who was extremely helpful and knowledgeable, as well as a pleasure to work with. State Farm offered me the best rate, and Karen provided me with outstanding service. Thank you! - David"

"Karen Lewis Is helping us with all our insurance needs as we start our new life here in the Villages. We just relocated this month and Karen is doing a great job with all the insurance needs which helps to reduce some of the stress in this relocation process. I highly recommend Karen for all your insurance needs….Thank you Karen, Mike and Robin"

"Sadly, we received horrible customer service from Lora. She did not return phone calls or emails. When my mom called she was put on hold, and they would come back and state she was with a customer because she just did not want to take our calls. She states she did not receive the voicemails we left, did not receive the emails we left, did not receive the paperwork we mailed to her with our return address (which never came back to us). She told my parents to mail all this documentation, but then states it needs to be an in-person signature? Also, states she was "out of the office" etc. But here we are two days after her return to office and still no return message from her. We finally had to get in the car and drive to the agency (twice) to try to get a hold of her. When she came over to us, she plopped a paper in front of us to sign. Did not apologize and did not introduce herself when doing this. My mother had to ask if she was Lora. My parents (in their 80's) did not realize the signature needed to be in person) so three weeks has gone by with no refund of over a $600 premium. She said, "I told you the signature needed to be a wet signature". The lack of communication from her is what is so upsetting. She figured she told them once about the signature and was not going to revisit the issue again. Let my parents try to figure it out on their own. She was so rude in front of another customer who was at her desk. This does not reflect well on her or the agency. As we walked out she said. "have a good daaaaaaaaay" so sarcastically, I actually turned right around and went back in because I was so upset. I asked to speak to the owner at this point. I have never had such terrible customer service. This individual should not be working with the public nor with the older generation who may need some extra assistance with paperwork. Aaron was a great help both times I was in the office. He should get a raise just for having to sit next to her and apologize for her! In addition, in this day and age, requiring an in-person signature is not efficient. Docu-sign should be implemented. Maybe Fema requires the wet signature? Again, if she had communicated with us, maybe we would be able to answer this question. I have worked in Insurance for both MetLife Auto & Home and Farmers for over 30 years, so I find this situation very troubling."

"Thank you Karen Lewis for always advising my family & me on what’s needed for insurance. We appreciate all you have advice us for car, golf cart & home insurance."

"Karen provided great customer care and took care of all my policy needs."

"Excellent service by Karen. You so much. Even"

"Karen Lewis was very professional and informative. She helped me understand options based on my current situation."

"Wylene did a great job for me. She makes it so very easy to make changes to my auto insurance. She gives good advice on important things for me as a retired person."

"Kelly Matz has been serving me via State Farm for the past two year and is highly professional and personal. I appreciate her help and service!"

"Great service when I moved to Florida. Karen Lewis really helped me out"

"Aaron did a great job of helping me get a new policy for my new truck. He was nice, professional and explained everything in great detail. Thank you State Farm!"

"I came from Philadelphia and after meeting Karen Lewis not only did she save me by hooking me up w my Philadelphia policies by introducing me to a local agent up there, she provided me w quality service and pricing here in FL. Its a pleasure doing business with this office."

"Karen Lewis and staff were extremely knowledgeable and helpful. Karen went above and beyond to help me."

"Want to thank Karen Lewis for helping me get my insurance coverages transferred to this location when I moved here. She was friendly and welcoming. She also helped setup my home and flood insurance for my new home here at the villages. I've heard alot of horror stories with people losing or not being able to find home coverage in this area. They need to contact Kelly Matz's office. Wonderful place with wonderful people working there. Glad I found them. Thank you Karen for all you've done."

"Kelly Matz 2024."

"We’ve been with State Farm for a long time, and since we’ve moved to The Villages we’ve been dealing with Karen Lewis from Kelly Matz’s office. Karen always makes sure our questions are answered and that our concerns are addressed. Her common sense approach even helped us save money on our Homeowners premium. Thank you Karen!"

"Lora Thomas is by far the best State Farm agent I have dealt with. She is knowledgeable, persistent and very compassionate. The best customer service any client or employer could hope for. THANK YOU Lora! Kelly Matz is lucky to have you representing them."

"When I call they answer & fix the things I need! Very nice workers when you go in!"

"It's nothing with this Kelly Matz office it's more of the 1800 number for the bad service. So I was a t-bone accident on march 22, 2024 where it messed up my back surgery and I had to turn the rental vehicle back in about a month now. We'll I asked to see if I could get a loaner or what I can do because I can't walk almost a hour and half and can't buy a bike because because it would be to much pain and would have to call off work which I can't afford to do. So who ever I talked to on Thursday May 9th 2024 about 2-3pm when I told them I need a rental vehicle tell all the paperwork that's been going back to back from my bank and insurance and he told me that THAT THEY DO NOT CARE ABOUT MY DRIVING SITUATION. which is pretty insulting and degrading on an insurance company. And called on Friday to talk with a supervisor and I guess she was on a 4 hour lunch break because never got that return phone call either."

"When I moved to Florida about a year ago, I was extremely fortunate to find an incredibly knowledgeable, professional, friendly, and empathetic State Farm Agent, named Lora Thomas, with Kelly Matz State Farm. Lora has been a dream to work with, she knows insurance and is compassionately helpful--a winning combination when you are taking about insurance! Recently, I moved to another part of the state, and I would not have dreamt of leaving Lora. She will "follow" me to my new home in South Florida, and I have peace-of-mind that Lora will make sure that I am properly and fully insured. If you want the best, call Lora Thomas at Kelly Matz State Farm in Wildwood, Fl. Sincerely, Heidi Dulebohn, Happy Client"

"Karen has been great managing 2 of our home owners policies and 3 of our vehicles. They beat every other price we were quoted!"

"I'd have to say this is about the worst insurance company I have ever dealt with. After numerous phone calls to them concerning a signed document, which they had and confirmed they had and I had nothing to worry about, they canceled my auto insurance out of the blue. I got a termination notice and refund check in the mail 9 days after they terminated my policy. The kicker, I didn't know my policy had been terminated and was driving with no insurance. Thanks State Farm. First class service UPDATE I went to the office and found out that it was human error on their part and a wrong form had been uploaded. It seems my golf cart form was uploaded in my car policy. The form I am referring to has to do with uninsured motorist. You would think after the amount of times I called about this form to make sure all was kosher, someone would have opened the document that was uploaded to check for accuracy and this could have been avoided. The agent did say he would fix it but I let him know that I had already secured insurance with another company. I also transferred my golf cart insurance to another company."

"Such a nice, clean working atmosphere. Highly recommend working with Lora & Aaron as they are very knowledgeable and helpful!"